Motus Mobility Solutions (MMS) is a world leader in its field of specialisation offering a variety of financial products for motor vehicles. MMS aims to creatively solve problems and add value to people by ensuring Mobility for Good.

MMS forms part of the Motus Group, a leading JSE listed Company in the Automotive Industry where performance is driven by three keystones, 1. Leaders, 2. Innovation & 3. Customer Champions.

MMS is seeking to employ a qualified and experienced IT Desktop Support Engineer. The successful candidate will join a dynamic and highly skilled IT Team. 

The successful candidate will report directly to the Head of Infrastructure and Support

JOB DESCRIPTION:

The IT Desktop Support Engineer is responsible for providing technical support, maintenance, and troubleshooting for end-user computing environments across Motus Mobility Solutions. This role ensures that desktops, laptops, peripherals, and related software systems operate efficiently, securely, and in alignment with organisation standards.

The ideal candidate will have strong problem-solving abilities, excellent customer service skills, and a solid understanding of enterprise IT environments, including Windows, Microsoft 365, and endpoint security solutions.

DUTIES / RESPONSIBILITIES:

      1. End-User Support

• Provide first and second-line technical support to employees across all business units (onsite and remote)
• Troubleshoot hardware, software, and network-related issues in a timely and professional manner
• Manage user incidents and service requests through the IT Service Management (ITSM) system with is ManageEngine Service Desk, ensuring accurate logging, tracking, and closure
• Install, configure, and maintain desktop and laptop computers, mobile devices, printers, and other peripherals

2. Systems & Software

• Deploy and update operating systems, applications, and patches via centralised management tools
• Support Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive
• Ensure device compliance with security policies, antivirus, encryption, and access control standards
• Manage software installations and license tracking according to vendor and company policies

      3. Network & Connectivity

• Assist in basic network troubleshooting (Wi-Fi, LAN, VPN connectivity)
• Support remote access technologies and resolve related issues for hybrid or remote employees
• Escalate complex network or infrastructure issues to Senior IT teams as necessary

4. Security & Compliance

• Maintain endpoint protection standards, including patching, antivirus updates, and disk encryption (BitLocker or equivalent)
• Enforce adherence to IT security policies and best practices
• Participate in security audits, compliance checks, and vulnerability remediation activities

5. Asset & Configuration Management

• Manage IT asset inventory, including hardware lifecycle tracking (procurement, deployment, maintenance, and disposal)
• Ensure accurate configuration records within the CMDB or asset management system
• Support hardware refresh projects and coordinate vendor warranties or repairs

6. Continuous Improvement

• Identify recurring issues and contribute to root cause analysis and preventive measures
• Document knowledge base articles, standard operating procedures (SOPs), and user guides
• Participate in IT projects (e.g., system migrations, rollouts, or upgrades)
• Stay current with emerging technologies relevant to desktop support and endpoint management

Essential / none negotiables:

• Diploma or degree in Information Technology, Computer Science, or a related field
• 3+ years’ experience in IT desktop support or end-user computing
• Strong knowledge of Windows 10/11, Microsoft 365, Active Directory, and common enterprise applications
• Experience with remote desktop tools and ticketing systems (e.g., ManageEngine)
• Understanding of TCP/IP, DHCP, DNS, and VPN connectivity
• Familiarity with endpoint management tools (e.g., Cytomic)

Advantageous:

• IT certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation
• Experience supporting macOS or Linux environments
• Basic understanding of scripting (PowerShell)
• Experience in corporate or multi-site environments

Key Competencies:

• Strong customer service orientation and communication skills
• Analytical and methodical approach to troubleshooting
• Ability to work independently and within a team
• High attention to detail and accuracy
• Commitment to confidentiality and data protection
• Adaptability to changing technologies and business needs

Performance Indicators:

• Resolution times and customer satisfaction scores
• Compliance with SLA targets and incident management procedures
• Accuracy of asset management and documentation
• Contribution to process improvement and service reliability

• High level of integrity and professionalism
• Strong organisational and time-management skills
• Proactive, solutions-driven, and results-oriented mindset
• Able to interact with a wide variety of people   
• Ability to adapt to change
• Confident and positively assertive
• Accuracy of work required at any time
• Ability to work well under pressure and handle pressure
• Strong team player
• The ability to meet deadlines 
• Ability to effectively handle challenging situations
• Self-starter / self-motivated
• Resilient  
• Collaborative
• Clear credit and criminal record
• Own or reliable transportation
• Own and live up to the Company values
• Must be willing to work overtime and standby (weekends)